Alphapet collects personal information from our online visitors when they place an order or when they join the Alphapet mailing list. If an order is placed, Alphapet holds personal information including your name, email address, phone number/s, shipping and billing address to process and fulfil the order. Your credit card details will never be held by Alphapet.
In certain circumstances Alphapet may be required to collect and store additional data. Alphapet will only do this with your consent. These details allow Alphapet to process your order and to let you know the status of your order.
You may refuse to provide us with some or all of your personal information, however this may prevent us from processing your transactions or delivering products to you.
Alphapet may also need to obtain information for authentication or identity checks in the prevention of fraud. These measures are taken for your security.
Alphapet will likely use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience.
When you register with Alphapet, you will be asked if you want to “Subscribe” to our mailing list. If you choose to “Subscribe” for this service, the information you provide will allow Alphapet to advise you about new products, special offers and other events or items of interest, from time to time.
Alphapet collates statistical information about site traffic, sales and other commercial information which might be passed on to trusted third parties however these statistics do not include any information which can identify you personally.
We might use your personal information for internal marketing and demographic studies, together with your non-personal data to monitor customer patterns in an effort to consistently improve the Alphapet.com site for a better online shopping experience.
Alphapet only collects personally identifiable information to the extent deemed reasonably necessary to serve you, in view of its legitimate business purposes as set out above, and we will do our best to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided.
When you place an order or access your account information, Alphapet uses a Secure Socket Layer (SSL) so your details are encrypted before being sent to us to protect them from unauthorised use.
Alphapet recommends reading the policy and disclaimers published by any other organisations before submitting any personal information to them.
Alphapet might collect non-personal data about your use of Alphapet.com, such as pages visited, times and volume of use of our services as well as traffic data. Traffic data includes all sorts of boring things like logs, details of networks, time of log-on or access, length of sessions and similar systems data and your IP address. The information collected helps Alphapet to improve its online service to you
If personal information maintained by Alphapet is not correct you can easily update it using the “Log In” menu on the home page where your personal information will be made available, in the “My Account” section, for review and you can make any changes there.
If you would like to Unsubscribe from receiving emails from Alphapet you can do so by clicking the automated Unsubscribe link which is always included at the bottom of every email Alphapet sends or if you would like to be removed from the Alphapet database please contact us via the Contact Form here.
We would love to hear from you. If you would like to share something with us please call the Alphapet Customer Care Department or you might prefer to email us, please use the Contact Form.