Description
*Includes x5 PETKIT Fountain Filters
Dimensions: 5.9 x 5.9 x 2.4 inches
Weight: 9.1 ounces
Eliminate harmful chemicals, foul odours and other contaminants in your pet’s drinking water with the PETKIT Replacement Filter Units for EVERSWEET 2, EVERSWEET 3 and PURE DRINK. That’s right – these versatile water filters can used with a wide range of smart drinking fountains to keep pets healthy and hydrated.
KEY FEATURES
- Double Filtering Components keep drinking water clean, safe and odour-free
- High Density Micropore Filter Pulp removes pet hairs and other impurities
- Mesh screens, ion exchange resins and activated carbon eliminate chemicals
- Circular design fits perfectly onto EVERSWEET 2 and 3
KEY BENEFITS
- Protect pets from disease caused by contaminants in unfiltered water
- Keep drinking fountain clean and running smoothly
- Economical filters last approx. 3 months (Normal Mode) and 5-6 months (Smart Mode)
HOW TO USE
- Soak new filter twice (2x) for 5 minutes before use
- After replacing filter, press RESET button for 5 seconds
- Purchase the PETKIT Filter Tray to use these filters with EVERSWEET 1 (older version)
Make sure your pets have access to clean and safe drinking water at all times with these PETKIT Replacement Filter Units. Remove impurities and contaminants to prevent water-borne diseases in pets. Eliminate foul odours and tastes to encourage pets to drink plenty of liquids and stay hydrated.
These long-lasting, easy-to-replace filters will make your life easier as a pet owner. Maintaining your EVERSWEET and PURE DRINK smart water fountains has become more convenient – just replace your filters regularly depending on filter status.
You’ll get a quick reminder when it’s time to replace your filter – the filter light will go on to tell you to put a new one in place.
Shipping
Australia
We offer free shipping on all Australian domestic orders over $100.For all orders under $100, a $10 shipping fee will be applied at the checkout. All orders are sent via Australia Post eParcel.
Please allow 1-2 business days for dispatch from our warehouse, and a further 2-4 business days for deliveries to metropolitan areas. For regional areas, please allow 5-7 days for delivery.
Our warehouse team operates during business hours Monday – Friday, excluding weekends and NSW public holidays.
*For domestic orders containing perfume, your order will be sent via Australia Post Road Service. Please allow 2-7 business days for delivery depending on your area.
International
We offer trackable standard shipping on all international orders for a flat rate of $25 AUD which will be applied at the checkout.
For $25, orders will be sent out using Australia Post Pack and Track with tracking numbers provided.
All orders will be sent via Australia Post Pack & Track service.
Please allow 1-2 business days for dispatch from our warehouse, and a further 5-7 business days for delivery depending on your location.
For further information or an approximate shipping time, please contact our Customer Care team.
Duties & Taxes
International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.
Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Alphapet in order to receive a refund.
Please contact your local customs office directly for more information on taxes, duties and regulations.
Returns
Online Returns Policy
We will happily accept returns on all full priced items for any reason within 14 days of receipt for a credit note or a full refund.
Both Domestic Australian orders and International orders need to be returned at the customers own expense. Please use a reliable and trackable return service, as Alphapet will not take responsibility for any returns lost or damaged in transit.
We are not able to offer exchanges and instead encourage you to place a new order for your desired item and returning the original item for refund.
All items must be in their original condition; and are accepted at the discretion of our team.
How to Return
To request a return please contact our Customer Care department with your order number, noting the item/s you wish to return, and the reason.
A member of our Customer Care team will be in touch with further instructions on how to return your item/s and to provide you with an RA# (Return Authorisation Number). If you need any further assistance with your return email our Customer Care team and we’ll be happy to help.
Please allow up to 5 business days for your returned item/s to be received. You will receive an email confirmation once your return has been received and processed. If your return does not meet our return policy you will be contacted by our Customer Care team.
Refunds
Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution.
If your original payment method was via one of our partners, Afterpay or Zip Pay, your refund will be credited to your account.
Credit Notes
Once your return has been received and processed, and credit note will be issued to you by email. The credit note will include a code to be redeemed online. Credit notes are valid for 6 months from the date of issue.
Faulty Items
We make the best efforts to quality control all items prior to dispatch.
In the case that something is faulty or damaged, please contact our Customer Care department as soon as possible, using the steps mentioned above, please also include a brief description of the fault.
Incorrect Items
If you believe you have received an item different to the one you ordered, please log your return request via your Account using the steps mentioned above, please also include a brief description of the item you have received instead.
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