Small and medium-sized pets everywhere love the COZY Smart Cool + Warm Pet House, a smart temperature-controlled pet house for those hot summers and cool winters. Make sure pets get enough sleep and keep an eye on their sleep patterns no matter where you are.
Infrared Sensors track pets’ sleeping patterns
Auto Induction and Smart Temperature Control for optimal sleeping conditions
PETKIT App to track pets’ sleep patterns and manage temperature remotely
Keep pets comfortable and make sure they sleep well
Provide sense of security with pet house’s modern design
Monitor changes in pets’ sleeping patterns and behaviours
Set the right pet house temperature remotely for convenience
Plug the pet house into a wall socket to operate
Create a soothing ambience so pets stay calm and happy while you’re away. Keep them safe and comfortable no matter the weather with the COZY Smart Cool + Warm Pet House, which was designed to give small to medium-sized animals a sense of security.
Whether your pet is new to the home, recovering from illness or simply needs a safe hiding spot from time to time, providing a comfortable place to sleep will help them adjust to the environment.
Best of all, you can adjust temperatures and track pets’ sleeping patterns from the office, gym, or hotel. Don’t miss a beat with the PETKIT app, which provides insight into your pets sleeping habits and helps you to better understand their needs. Simply connect your smartphone to the house wifi to gain access to the COZY Smart Cool + Warm Pet House.
Nap time will never be the same again. COZY Smart Cool + Warm Pet House will change the way your pets sleep for the better.
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I have it on all day in winter and now the thermostat is failing me. if I put an elevated temperature of 38 degrees after 3 hours it loses temperature. and I want to contact the company petkit. is there any way to contact them?
The PETKIT Cozy is a well made, igloo-style cat den that enables the user to control the temperature within remotely via an app. The app is easy to use, the igloo is good quality and it is easy to plug in and set up. Inside the igloo is only a thin mat which poses a question regarding the comfort of the bed for the cat. The igloo is easy to keep clean and lightweight and suitable for cats of all sizes but only the smallest of dogs. Great innovation for tech loving cat owners.
It’s arrived in perfect condition. At first, cats were reluctant to enter. Now they spend four hours a day inside the house. This is great that it has sensor, you can program it to turn on as soon as it comes in or you can look at the stats of whether it’s inside and how long they use it.
It is expensive but well worth it. My cat loves it! You can set it to the temperature you think is best which is excellent in the heatwave. My cat is a fluffy Persian so it’s very beneficial for him. On cold days you can set it warmer too which will be great in winter. It also has an automatic setting which works well if you don’t want to leave it on a specific temperature. It’s also very cool how it tells you when they are in bed/asleep and for how long. I would recommend this!
We offer free shipping on all Australian domestic orders over $100.For all orders under $100, a $10 shipping fee will be applied at the checkout. All orders are sent via Australia Post eParcel.
Please allow 1-2 business days for dispatch from our warehouse, and a further 2-4 business days for deliveries to metropolitan areas. For regional areas, please allow 5-7 days for delivery.
Our warehouse team operates during business hours Monday – Friday, excluding weekends and NSW public holidays.
*For domestic orders containing perfume, your order will be sent via Australia Post Road Service. Please allow 2-7 business days for delivery depending on your area.
We offer trackable standard shipping on all international orders for a flat rate of $25 AUD which will be applied at the checkout.
For $25, orders will be sent out using Australia Post Pack and Track with tracking numbers provided.
All orders will be sent via Australia Post Pack & Track service.
Please allow 1-2 business days for dispatch from our warehouse, and a further 5-7 business days for delivery depending on your location.
For further information or an approximate shipping time, please contact our Customer Care team.
Duties & Taxes
International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.
Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Alphapet in order to receive a refund.
Please contact your local customs office directly for more information on taxes, duties and regulations.
Online Returns Policy
We will happily accept returns on all full priced items for any reason within 14 days of receipt for a credit note or a full refund.
Both Domestic Australian orders and International orders need to be returned at the customers own expense. Please use a reliable and trackable return service, as Alphapet will not take responsibility for any returns lost or damaged in transit.
We are not able to offer exchanges and instead encourage you to place a new order for your desired item and returning the original item for refund.
All items must be in their original condition; and are accepted at the discretion of our team.
How to Return
To request a return please contact our Customer Care department with your order number, noting the item/s you wish to return, and the reason.
A member of our Customer Care team will be in touch with further instructions on how to return your item/s and to provide you with an RA# (Return Authorisation Number). If you need any further assistance with your return email our Customer Care team and we’ll be happy to help.
Please allow up to 5 business days for your returned item/s to be received. You will receive an email confirmation once your return has been received and processed. If your return does not meet our return policy you will be contacted by our Customer Care team.
Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution.
If your original payment method was via one of our partners, Afterpay or Zip Pay, your refund will be credited to your account.
Once your return has been received and processed, and credit note will be issued to you by email. The credit note will include a code to be redeemed online. Credit notes are valid for 6 months from the date of issue.
We make the best efforts to quality control all items prior to dispatch.
In the case that something is faulty or damaged, please contact our Customer Care department as soon as possible, using the steps mentioned above, please also include a brief description of the fault.
If you believe you have received an item different to the one you ordered, please log your return request via your Account using the steps mentioned above, please also include a brief description of the item you have received instead.