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Online Returns Policy

We will happily accept returns on all full priced items for any reason within 14 days of receipt for a credit note or a full refund.

Both Domestic Australian orders and International orders need to be returned at the customers own expense. Please use a reliable and trackable return service, as Alphapet will not take responsibility for any returns lost or damaged in transit.

We are not able to offer exchanges and instead encourage you to place a new order for your desired item and returning the original item for refund.

All items must be in their original condition; and are accepted at the discretion of our team.

How to Return

To request a return please contact our Customer Care department with your order number, noting the item/s you wish to return, and the reason.

A member of our Customer Care team will be in touch with further instructions on how to return your item/s and to provide you with an RA# (Return Authorisation Number). If you need any further assistance with your return email our Customer Care team and we’ll be happy to help.

Please allow up to 5 business days for your returned item/s to be received. You will receive an email confirmation once your return has been received and processed. If your return does not meet our return policy you will be contacted by our Customer Care team.

Refunds

Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution.

If your original payment method was via one of our partners, Afterpay or Zip Pay, your refund will be credited to your account.

Credit Notes

Once your return has been received and processed, and credit note will be issued to you by email. The credit note will include a code to be redeemed online. Credit notes are valid for 6 months from the date of issue.

Faulty Items

We make the best efforts to quality control all items prior to dispatch.

In the case that something is faulty or damaged, please contact our Customer Care department as soon as possible, using the steps mentioned above, please also include a brief description of the fault.

Incorrect Items

If you believe you have received an item different to the one you ordered, please log your return request via your Account using the steps mentioned above, please also include a brief description of the item you have received instead.

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