We offer free shipping on all Australian domestic orders over $99. All orders are sent via Toll express service. Please allow 1-2 business days for dispatch from our warehouse, and a further 1-3 business days for deliveries to metropolitan areas. For regional areas, please allow 2-4 days for delivery. Our warehouse team operates during business hours Monday – Friday, excluding weekends and VIC public holidays.
We offer trackable standard shipping on all international orders for a flat rate of $25 AUD which will be applied at the checkout. For $25, orders will be sent out using Australia Post Pack and Track with tracking numbers provided. All orders will be sent via Australia Post Pack & Track service. Please allow 1-2 business days for dispatch from our warehouse, and a further 5-7 business days for delivery depending on your location. For further information or approximate shipping time, please contact our Customer Care team.
International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Alphapet in order to receive a refund. Please contact your local customs office directly for more information on taxes, duties and regulations.